Frequently Asked Questions FEDERAL TAX ID NUMBER: 262-373434
What is your Tax ID number ?
How do I register?
We use Ultracamp online registration. Click here. Have a question? Feel free to email Don at firstname.lastname@example.org.
What are the age cut-offs?
What time can I drop off my child?
Camp hours are 9:00am-4:00pm. Drop off is at 9:00am. Early Drop off starts at 8:00am and is available for $40 at check out.
Will I be able to pick up my child early from camp?
Please read "Important Policies" at bottom of this page.
Does my child need to be able to swim?
Your child doesn't need to be a proficient swimmer, as they wear their life jacket all day. See full explanation here.
Please note that most activities involve swimming, getting wet, etc. If they "don't want to get into the water," then it is going to be a llloooonnnggg week.
What if my child doesn't like to get wet?
See explanation at bottom of this page.
What if my child has a previous injury/infection that can't get wet under doctors orders?
See explanation at bottom of this page.
What should my child bring?
What is your staff ratio?
5:1 camper to counselor ratio or better! One certified lifeguard per boat.
Who are the counselors?
Captain Don works with a great crew of school teachers, college students, other adults who love boating, fishing and sharing their knowledge and enjoyment with children! Background and DMV checks are required for all staff. Van driver is minimum age of 21 (often much, much older!)
Can parents participate?
Oh, wouldn't that be fun! Unfortunately, there is not enough room on the boats. Plus logistics are challenging enough as it is - we move from place to place as the weather and itinerary dictates. Sorry.
Are there discounts?
Yes! Multi-week and multi-sibling discounts are automatically applied at the time of check out when you use the Ultracamp registration system.
Is there a payment plan available?
Yes, you can select the payment plan during checkout. A $75 deposit is required to register, then the balance is split into equal monthly payments, with the final payment due May 1st.
What dates am I signed up for again?
Sign in to our registration system to check what dates you are registered for and wait-listed for. You can also search your email for your "Jordan Lake Boating Camp" confirmation receipt.
A class I want to sign up for is full, how does the wait-list work?
If something is full, please join the wait-list if you want to go. You can sign up for more than one week. You will be emailed once a spot opens for you. Please "white-list" my email address: email@example.com (sometimes it can go to spam-box when customers are auto-notified via ultracamp). If you are notified, you'll have 24 hours to complete registration before the next family on the waitlist is contacted.
Can you accommodate children with special needs?
We are not set up to provide one-on-one care for any campers. Our counselors are experienced with handling certain types of needs, but feel free to contact us if you'd like more information or have specific questions.
What is your behavior policy?
We strive to provide the highest quality experience for your children and want every camper to feel safe and happy. On the first morning of camp we teach the "golden rule." Any form of bullying, verbal or physically, or inappropriate language or content will not be tolerated. Campers are required to cooperate with staff to ensure a positive and safe environment for all. Never hesitate to call if you have a concern. We reserve the right to immediately dismiss a camper without refund if a phone call home doesn't resolve the issue, including cancelling future summer camp weeks.
What is your transfer, cancellation and refund policy?
When you register your child, you are reserving space, time, staffing, and prepaid expenses whether or not your child attends the program. Our detailed cancellation and refund policy is here and you are required to sign our waiver and policies agreements to complete your registration. Please let us know if you have any questions, prior to registering.
What are the Covid-19 procedures?
Please go to this webpage for details. We email parents two weeks ahead of their camp week with reminders, including the latest CDC guidelines and updates to our procedures and policies.