Frequently Asked Questions FEDERAL TAX ID NUMBER: 262-373434
How do I register?
We use Ultracamp online registration. Click here. Have a question? Feel free to email Don at firstname.lastname@example.org.
What's the minimum age?
For Junior Boating Camp, your child must be 5+ and a real trooper. It is a very full, fun day. Ages 5-8.
What time can I drop off my child?
Camp hours are 9:00am-4:00pm. Drop off is at 9:00am. Early Drop off starts at 8:00am and is available for $40 at check out.
Will I be able to pick up my child early from camp?
Please read "Important Policies" at bottom of this page.
Does my child need to be able to swim?
Your child doesn't need to be a proficient swimmer, as they wear their life jacket all day. See full explanation here.
Please note that most activities involve swimming, getting wet, etc. If they "don't want to get into the water," then it is going to be a llloooonnnggg week.
What is my child doesn't like to get wet?
See explanation at bottom of this page.
What if my child has a previous injury/infection that can't get wet under doctors orders?
See explanation at bottom of this page.
What should my child bring?
What is your staff ratio?
5:1 camper to counselor ratio or better! One certified lifeguard per boat.
Who are the counselors?
Captain Don works with a great crew of school teachers, college students, other adults who love boating, fishing and sharing their knowledge and enjoyment with children! Background and DMV checks are required for all staff.
Can parents participate?
Oh, wouldn't that be fun! Unfortunately, there is not enough room on the boats. Plus logistics are challenging enough as it is - we move from place to place as the weather and itinerary dictates. Sorry.
What is your cancellation policy?
If you decide to cancel prior to April 1st, we will issue a full refund minus an administrative fee of $30 per camp session, per child to cover our costs.
AFTER May 1, full refunds are issued minus the $30 administrative fee only if we are able to fill your child’s place. The more notice, the more likely it is for us to find a replacement, but no guarantees.
All registrations are non-transferable. Please plan accordingly prior to registering. Thank you.
Are there discounts?
Yes! Multi-week and multi-sibling discounts are automatically applied at the time of check out when you use the Ultracamp registration system.
Is there a payment plan available?
Yes, you can select the payment plan during checkout. A 50% deposit is required to register, then the balance is split into equal monthly payments, with the final payment due 30 days prior to each camp week(s).
What dates am I signed up for again?
Sign in to our registration system to check what dates you are registered for and wait-listed for. You can also search your email for "Jordan Lake Boating Camp". Still not sure? email email@example.com
A class I want to sign up for is full, what should I do?
If something is full, please join the wait-list if you want to go. You can sign up for more than one week. You will be contacted once a spot opens for you. Please reply within 24 hours.
Do you offer Financial Assistance?
We strive to help a number of families facing difficult situations who would not normally be able to afford our program due to extenuating circumstances. Financial assistance is handled in a case by case basis and may or may not be possible. Please email us to explain your situation plus be prepared to pay an agreed upon amount toward your child's registration.
Can you accommodate children with special needs?
We are not set up to provide one-on-one care for any campers. Our counselors are experienced with handling certain types of needs, but feel free to contact us if you'd like more information or have specific questions.
What is your behavior policy?
We strive to provide the highest quality experience for your children and want every camper to feel safe and happy. On the first morning of camp we teach the "golden rule." Any form of bullying, verbal or physically, or inappropriate language or content will not be tolerated. Never hesitate to call if you have a concern. We reserve the right to dismiss a student without refund if a phone call home doesn't resolve the issue.
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